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Drink Air Support
FAQs & Customer Assistance

FAQs

Get expert support for your Drink Air Atmospheric Water Generator. Find FAQs, warranty details, troubleshooting tips, and customer service assistance.

How does the 10L model work?

The Drink Air DA10 atmospheric water generator (AWG) extracts moisture from the air and converts it into clean, drinkable water through a multi-step process:

  • Air Intake: A fan draws in ambient air.
  • Condensation: The air is cooled to the dew point, causing water vapor to condense.
  • Filtration & Purification: Multi-stage filters remove contaminants, and UV sterilization eliminates bacteria and viruses.
  • Mineralization: Essential minerals are added for better taste and health benefits.
  • Storage & Dispensing: The purified water is stored in a built-in tank and dispensed as needed.

To ensure optimal performance and water quality, regular maintenance is required:

  • Air Filter: Clean or replace every 3-6 months (more often in dusty environments).
  • Water Tank & Components: Rinse and clean every 1-2 months to prevent buildup.
  • UV Sterilization Unit: Replace annually for continuous water disinfection.
  • Mineral Cartridge: Replace every 6 months for proper mineralization.
  • General Inspection: Ensure air intake is unobstructed and check for dust accumulation.

Yes, the Drink Air DA10 is designed for various climates, but efficiency depends on temperature and humidity:

  • Ideal Conditions: 30°C (86°F) and 80% humidity for maximum water production.
  • Operational Range: 5°C to 38°C (41°F to 100°F) with 15% to 99% humidity.
  • Low-Humidity Environments: The unit produces less water when humidity is below 30%.
  • High-Temperature Areas: May require additional ventilation or cooling for optimal performance.
  • Off-Grid Usage: Compatible with solar power systems for use in remote locations.

The Drink Air DA10 is energy-efficient, consuming approximately:

  • 300W to 500W per hour, depending on ambient conditions.
  • Daily Power Usage: Estimated 7–12 kWh for continuous operation.
  • Alternative Power Options: Can be connected to solar power systems for eco-friendly operation.
  • Under ideal conditions (30°C and 80% humidity), it produces up to 10 liters per day.
  • In lower humidity levels (30-50%), water output may be reduced by 30-50%.
  • The built-in smart sensor adjusts production based on real-time humidity levels.

No, the Drink Air DA10 operates independently and does not require plumbing or an external water source. It extracts water directly from the air, making it ideal for homes, offices, and off-grid locations.

Yes, the Drink Air DA10 produces pure, clean drinking water that meets international health standards. The multi-stage filtration system removes contaminants, while UV sterilization ensures the water remains free from bacteria and viruses.

  • Standard Warranty: 1-year manufacturer’s warranty covering defects in materials and workmanship.
  • The DA10 model is designed for indoor use but can be placed in a well-ventilated covered area.
  • If used outdoors, it should be protected from direct sunlight, heavy rain, and extreme weather conditions.
  • Cost-Effective: Saves money by eliminating the need for bottled water purchases.
  • Eco-Friendly: Reduces plastic waste and carbon footprint.
  • Convenience: Provides fresh water on demand without the need for refills.
User Manual

Download the complete guide

Warranty

1-Year Warranty on all models.

@ Drink Air 2025

Drink Air Company Limited

  • 55/8 Vichit Songkram Rd, Tambon Wichit, Muang Phuket 83000 Thailand
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